Contact

We're here to help. Reach out anytime.

Email support@roomverse.co
Phone +41 78 242 42 67
Address chemin du gué 63D
1213 Lancy, Geneva, Switzerland
Response Time Under 4 hours
Shipping Worldwide

Frequently Asked Questions

How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also contact us at support@roomverse.co and we'll send you an update within 4 hours.
How long does shipping take?
We process orders within 1-3 business days. Estimated delivery is 6-12 business days depending on your location. Free shipping on all orders worldwide.
I haven't received my order, what should I do?
Contact us at support@roomverse.co with your order number. We reply within 4 hours and will investigate with the carrier immediately.
How do I return or exchange an item?
You have 14 days from receipt to return any item. Email support@roomverse.co with your order number and we'll send you a prepaid return label.
How can I reach your support team?
The fastest way is email: support@roomverse.co. We typically respond within 4 hours.